This website is committed to providing our customers with efficient and reliable delivery services. Before placing an order for towel racks and related small furniture items, please carefully read the following shipping and delivery terms. By placing an order, you signify your agreement to the contents of this policy.
- Shipping Origin
All orders are shipped centrally from our warehouse in Spain to ensure efficient order processing and reliable delivery.
- Order Processing Time
Upon successful payment, your order will immediately enter our processing workflow:
Order Processing Time: Same-day processing
We will complete the picking, packing, and dispatch arrangements as quickly as possible following order confirmation.
- Shipping Duration
Once an order has been dispatched, the estimated shipping duration is as follows:
Shipping Duration: Approximately 2 business days
Actual delivery times may be subject to delays caused by the logistics carrier’s operations, public holidays, adverse weather conditions, or other force majeure events.
- Logistics and Delivery Partners
To ensure efficient delivery and broad coverage, we partner with various international and local logistics service providers, including but not limited to:
DHL Express
GLS (General Logistics Systems)
Correos (Spanish Postal Service)
And other partner logistics carriers within Europe
The specific carrier assigned to your order will be automatically selected based on the delivery address, shipping efficiency requirements, and warehouse dispatch schedules.
- Order Tracking
Once your order has been dispatched, you will receive tracking information that allows you to monitor the real-time shipping status via the respective logistics carrier’s official website.
- Return Policy
We offer a return service for items within 30 days from the date of receipt.
Returned items must meet the following conditions:
The item must be unused and remain in its original condition;
Packaging, accessories, and tags must be intact;
The item must be in a condition suitable for resale;
- Refund Policy
Once a returned item has been inspected and confirmed to meet the return criteria:
The refund will be processed within 3 business days;
The actual time it takes for the funds to appear in your account may vary depending on your bank or payment institution.
- Clearance Sale Notice (Important)
Due to market operational adjustments and ongoing financial pressures, all products on this website are currently being sold under a Loss-Making Clearance Sale model.
The current prices are limited-time clearance offers;
Inventory is limited and available only while stocks last;
Normal delivery and after-sales services remain unaffected during this clearance period.