- Where are orders shipped from?
All orders are shipped centrally from our warehouse in Spain to ensure fast and reliable delivery service.
- How long does order processing take?
All orders enter the processing pipeline immediately upon successful payment. Orders are processed on the same day they are received.
- How long does delivery take?
Once an order has been dispatched, the estimated transit time is 2 business days. Actual delivery times may vary slightly depending on logistics conditions, public holidays, or unforeseen circumstances (force majeure).
- Why are the prices currently so low?
Due to market operational adjustments and ongoing pressures regarding operating costs, the merchant has decided to conduct a clearance sale—selling off inventory at a loss.
This campaign is designed to quickly clear out existing stock; therefore, we are offering limited-time promotional prices. Quantities are limited, and the offer remains valid only while supplies last.
- Can I return an item?
Yes. We offer a return service valid for 30 days starting from the date you receive the item.
Returned items must remain in an unused condition, with all original packaging, accessories, and tags intact.
- Under what circumstances are returns not accepted?
The following conditions may render an item ineligible for return:
The item has been used or damaged;
Original packaging or accessories are missing;
The item has sustained damage due to human error or improper use;
The item is specifically marked as non-returnable.
- How long does a refund take?
Once we have received and verified that the returned item meets our return criteria, the refund will be issued to your original payment account within 3 business days. The actual time it takes for the funds to appear in your account may vary depending on your bank or payment service provider.
- What should I do if I receive a defective item?
If you receive an item that is damaged, incorrect, or missing, please contact our customer service team immediately. Please provide your order details and relevant photographs so that we may resolve the issue for you as quickly as possible.
- How can I contact customer service?
If you have any questions regarding your order, shipping logistics, or after-sales support, please contact us via the customer service channels available on our website. We will provide you with prompt assistance and solutions.